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IT Digital Channel Officer
KCB Bank Tanzania Limited
Key ResponsibilitiesProvide technical support for digital channels applications by performing administrative role on the applications. Provide technical support during implementation of tasks related to digital channel projects. Provide monitoring for channels system to increase system availabilityEnsure all faults of the existing channel services and provide strategic initiative that will improve customer experience and business performance. Continuously analyse user requirements to develop and provide solutionsDelivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.Work closely with IT Security and Risk to ensure that the channels are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure servicesRecommend and implement upgrades or changes to the systems for efficient performance, security or business benefitsProvide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.Maintain and manage up to date system configurations and user documentationProvide guidance, training need analysis, coaching to the unit members in order to improve talents of the unit members.
Daily ResponsibilitiesManage and ensure middleware and other channel services are up and runningResolution of issues arising for the Digital channelsTesting of new systems, patches for agency, internet, and mobile banking systemsMonitor the performance of e-channels to ensure smooth runningAvail tools to users to enable them to generate daily MIS and other reportsWork with other parties to ensure high availability of money transfer solutions
RequirementsBachelor’s Degree in Information Technology from any recognized institutionProfessional Qualifications: MCP, MCTIP, CCNA, T-24 or any banking application, Linux is requiredComputer language: Ability to write SQL Scripts, PL/SQL procedures in Oracle Database, SQL Server or any other RDMS3 years’ work experience in a technical role, of which 1 year must be in a management role in a Financial Services Institution.Experience in Banking products both core and none core, integrations, switches, processes and procedures;Demonstrate a strong understanding of card systems and related infrastructure as a business delivery channelAt least 3 years’ experience supporting transaction processing systems such as Internet and Mobile BankingHands on experience in UNIX, Linux and Windows Server Operating Systems. Certification is an added advantageFamiliar with virtual environmentsAttention to detail with good organizational, planning, report writing and presentation skillsProactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken;A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills;A proven team player with excellent communication and interpersonal skills
How to Apply:
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