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BSO Support Officer
KCB Bank Tanzania Limited
Key ResponsibilitiesEnsure timely management of Close of Business processes and Ensure smooth T24 updates and reports for use within the KCB Bank TanzaniaWork with T24 provider to ensure all Issues that has been escalated are resolved in time.Documentation of procedures and manuals use in systems operation activitiesCheck system performance and report any discrepanciesEnsure availability of interfaces to various applicationsTimely facilitation of end – user MIS reports through optimization of generation processesProvide mentorship on the Running of the End of the day processes to other IT team membersMonitoring of the COB Process and inform line manager in case of any misbehaviorEnsure reports are extracted on time and share to business for business operations.Prepare run book that will be used for failing over the T24 operations between Head office and DRS.
Daily ResponsibilitiesOptimal management of Close of Business in all T24 environmentsData extraction for various service delivery channels e.g. ATMsMIS reports generationFacilitation of user queriesAttend and coordinate periodic review meetings with the teamProactive management of all interfaces to T24 to ensure seamless customer service
Requirements:Bachelor’s Degree in Information Technology from any recognized institutionProfessional Qualifications: IT, LINUX, Oracle DB is an added advantageMaster’s degree in any business related studies is desired6 years’ work experience is required
How to Apply:
Please visit our Recruitment Portal below and submit your application.
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